Impact & Return on Investment
RISE to AGENCY
Powered by Leadership Behaviors in the WorkSmart 4A Framework™
Every WorkSmart engagement is anchored in the BEHAVIORS in the 4A Framework (Awareness, Alignment, Acumen, Accountability), focusing coaching conversations and action steps on clear metrics and measurable leadership growth in a comprehensive yet concise way.
Awareness
Know yourself before leading others.
Understanding personal strengths, blind spots, time habits, and impact on others.
Alignment
Own your role. Develop others to do the same.
Taking professional ownership, building reliable teams, and creating consistency in performance.
Acumen
Lead the business, not just the department.
Building competence in decision-making, operational excellence, and financial stewardship.
Accountability
Own your role. Develop others to do the same.
Taking professional ownership, building reliable teams, and creating consistency in performance.
“In hospitality, employee engagement matters companies with high engagement report ~
23% greater profitability.”
— Gallup / Industry Reporting
Leader Impact
Observable Outcomes:
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Greater confidence and decisiveness in daily leadership
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Strong alignment between personal values and company culture
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Expands business acumen and communication skills to lead effectively across departments, brands, and stakeholder interests.
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Leaders who create psychological safety and performance ownership
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Leaders who build successful careers in hospitality.
Property Impact
Observable Outcomes:
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Builds operational excellence on a culture-first foundation that connects people, performance, and profit.
KPIs
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Guest satisfaction
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Retention/turnover %
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eNPS / engagement index
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Flow-through % to GOP
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Other Measurable performance indicators as required
Business ROI
Measured Outcomes:
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Increased retention and reduced labor costs
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Higher guest satisfaction and loyalty scores
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Improved operational efficiency and flow-through
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Greater profitability sustained by stable leadership
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Retention of Talented Leaders Who go on to build successful businesses